We welcome all feedback, however we are aware that complaints need to be handled with particular care. We will work to sort out complaints as quickly as possible and will be as confidential as possible. Any complaint will be investigated and written complaints will be responded to within ten working days. The following guidelines should be kept to in order to resolve complaints:
Stage 1: Talk to a member of staff/child's Link Worker to explain the concern
Stage 2: If a satisfactory outcome is not reached, talk about the concern with the Head Teacher/Children's Centre Coordinator
Stage 3: Write to the Head Teacher/Children's Centre Coordinator to explain the concern
Stage 4: If a satisfactory outcome is not reached, write a formal written complaint to the Chair of Governors
Stage 5: If parents or carers are not satisfied with the response, complaints can be taken to the Waltham Forest Safeguarding Board (WFSCB):
Safeguarding in Education Service, Juniper House, 221 Hoe Street, London, E17 9PH
tel 020 8496 3000, fax 020 8496 6915
A full copy of our Complaints Procedure is available from our Reception offices on request.
All incidents of a racist, bullying or sexist nature are recorded and monitored in accordance with London Borough of Waltham Forest policy.